At SKrafts, we want you to be completely satisfied with our service. We offer a fair and transparent refund policy designed to give you peace of mind when trying our platform.
30-Day Money-Back Guarantee
If you're not completely satisfied with SKrafts within the first 30 days of your initial paid subscription, we'll refund your payment in full—no questions asked.
30-Day Money-Back Guarantee
Eligibility
The 30-day money-back guarantee applies to:
First-time paid subscriptions (Essential or Premium plan)
Both monthly and annual billing cycles
Requests made within 30 days of your first payment
What's Covered
Full refund of your subscription fee
No penalties or cancellation fees
Your data will be available for export for 30 days after cancellation
What's Not Covered
Renewal payments (second month onwards or second year onwards)
Third-party fees (payment gateway fees from Razorpay, domain registration, etc.)
Services or products sold through your store to your customers
Include your account email and reason for the refund (optional but helpful)
We'll process your request within 2 business days
Refund will be issued to your original payment method within 5-7 business days
No hassle, no lengthy forms, no questions asked.
Free Trial
We offer a 14-day free trial with full access to all features:
No Credit Card Required: Start your trial without any payment information
Full Feature Access: Try all features available in Premium plan
No Automatic Charges: Your trial ends without any charges if you don't upgrade
Cancel Anytime: Cancel during the trial period with no obligations
Since the trial is completely free, no refunds are needed—simply let your trial expire if you decide not to continue.
Subscription Cancellation
How to Cancel
You can cancel your subscription at any time:
Log into your SKrafts dashboard
Go to Settings → Billing
Click "Cancel Subscription"
Confirm cancellation
Monthly Subscriptions
When you cancel a monthly subscription:
Your account remains active until the end of your current billing period
You won't be charged for subsequent months
If cancelled within 30 days of first payment, eligible for full refund
After 30 days, no refund for the current month (service continues until period ends)
Annual Subscriptions
When you cancel an annual subscription:
Your account remains active until the end of your annual period
If cancelled within 30 days of first payment, eligible for full refund
After 30 days, no refund (service continues for the full year you paid for)
Subscription will not auto-renew at the end of the annual period
What Happens After Cancellation
Your store will be taken offline at the end of the billing period
You can export all your data (products, customers, orders) before the period ends
Your data is retained for 90 days in case you want to reactivate
After 90 days, all data is permanently deleted (except as required by law)
Prorated Refunds
Downgrades
If you downgrade from Premium to Essential plan, the change takes effect at your next billing cycle. We do not provide prorated refunds for downgrades.
Service Interruptions
If SKrafts experiences significant downtime or service interruptions due to our fault, we will:
Investigate and resolve the issue as quickly as possible
Provide service credits or prorated refunds for extended outages (>4 hours in a day)
Calculate credits based on downtime as a percentage of your monthly fee
Account Violations
If your account is terminated due to violation of our Terms of Service:
No refunds will be provided
Your access will be immediately revoked
You may export your data within 7 days of termination notice
Any outstanding balances remain due
Refund Processing
Timeline
Request Review: 1-2 business days
Refund Processing: 2-3 business days
Refund to Payment Method: 5-7 business days (depends on your bank)
Total Time: Usually 7-12 business days from request to funds in your account
Refund Method
Refunds are issued to your original payment method. If the original payment method is no longer available, contact us to arrange an alternative refund method (bank transfer, etc.).
Third-Party Services
Please note that refunds for third-party services are subject to their respective refund policies:
Domain Names: Domain registrations through third parties are non-refundable
Payment Gateway Fees: Transaction fees charged by Razorpay are non-refundable
SMS/WhatsApp Credits: Prepaid communication credits are non-refundable
Third-Party Apps: Any paid apps or plugins have their own refund policies
Chargebacks
We encourage you to contact us directly to resolve any billing issues before initiating a chargeback:
Most issues can be resolved quickly through our support team
Chargebacks may result in account suspension and additional fees
Fraudulent chargebacks may result in legal action
If you have a legitimate dispute, please email billing@skrafts.com first
Questions About Refunds?
We're here to help with any questions about our refund policy:
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of SKrafts after policy changes constitutes acceptance of the updated policy.
Still Have Questions?
Our support team is ready to help you understand our refund policy or process a refund request.