Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SKrafts ("Company," "we," "us," or "our") regarding your use of our e-commerce platform and services.

By accessing or using SKrafts, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

Eligibility

To use SKrafts, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Operate a legitimate business and comply with all applicable laws
• Provide accurate and complete registration information
• Not be barred from using our services under Indian or international law

Account Registration and Security

Account Creation

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security and confidentiality of your password
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or use our services in a manner that could damage SKrafts or other users.

Services and Subscription

Service Description

SKrafts provides an e-commerce platform enabling boutique owners to create online stores, manage products, process orders, and sell through multiple channels. Features vary by subscription tier.

Free Trial

We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. At the end of the trial, you must select a paid plan to continue using the services.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time. We will provide advance notice of material changes when possible.

Fees and Payment

Subscription Fees

• Essential Plan: ₹1,999/month (₹1,599/month if billed annually)
• Premium Plan: ₹2,999/month (₹2,399/month if billed annually)
• All prices are in Indian Rupees (INR) and exclude applicable taxes

Billing

You agree to pay all fees associated with your subscription:

• Monthly subscriptions are billed on the same day each month
• Annual subscriptions are billed in full at the start of each year
• Payment is processed automatically through Razorpay
• Fees are non-refundable except as provided in our Refund Policy
• Failed payments may result in service suspension

Taxes

You are responsible for all applicable taxes (GST, VAT, sales tax) associated with your subscription. Taxes will be added to your invoice as required by law.

Price Changes

We reserve the right to change our prices with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

Cancellation and Refunds

You may cancel your subscription at any time from your account settings:

• Monthly Plans: Cancel anytime; access continues until the end of the current billing period
• Annual Plans: Cancel anytime; access continues until the end of the annual period
• 30-Day Money-Back Guarantee: Full refund available within 30 days of first payment

See our Refund Policy for complete details.

Acceptable Use

Permitted Use

You may use SKrafts only for lawful business purposes to sell legitimate products and services.

Prohibited Activities

You agree NOT to:

• Sell illegal, counterfeit, stolen, or prohibited items
• Violate any intellectual property rights
• Engage in fraudulent or deceptive practices
• Transmit malware, viruses, or harmful code
• Attempt to breach our security or reverse engineer our software
• Use automated systems to scrape or access our services
• Impersonate others or misrepresent your identity
• Harass, threaten, or harm others
• Violate any applicable laws or regulations
• Resell or redistribute our services without authorization

Your Content and Data

Ownership

You retain all rights to your content (products, images, descriptions, customer data). We do not claim ownership of your content.

License to SKrafts

You grant SKrafts a limited license to use, store, and display your content solely to provide our services to you. This license ends when you delete your content or close your account.

Your Responsibilities

• You are responsible for the accuracy and legality of your content
• You must have rights to all content you upload
• You must comply with all product listing and advertising laws
• You are responsible for backing up your data

Content Monitoring

We reserve the right (but have no obligation) to monitor, review, or remove content that violates these Terms or applicable laws.

Intellectual Property

SKrafts and its content (excluding your content) are protected by copyright, trademark, and other intellectual property laws:

• SKrafts name, logo, and trademarks are our property
• Our platform design, code, and features are proprietary
• You may not copy, modify, or distribute our intellectual property
• You receive a limited license to use our services during your subscription

Third-Party Services

SKrafts integrates with third-party services (Razorpay, Instagram, WhatsApp, etc.):

• Your use of third-party services is subject to their terms and policies
• We are not responsible for third-party services or their availability
• We may add, remove, or change third-party integrations at any time
• You are responsible for complying with third-party terms

Disclaimers and Limitations of Liability

Service "As Is"

SKrafts is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, secure, or error-free service.

Limitation of Liability

To the maximum extent permitted by law, SKrafts shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Actions or inactions of third-party services

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless SKrafts, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, your content, or your violation of these Terms.

Dispute Resolution

Informal Resolution

Before filing a claim, please contact us at legal@skrafts.com to resolve the dispute informally. We'll work in good faith to reach a resolution within 30 days.

Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on our website at least 30 days before changes take effect. Your continued use of SKrafts after changes constitutes acceptance of the updated Terms.

General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and SKrafts
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• No Waiver: Our failure to enforce any right or provision does not constitute a waiver
• Assignment: You may not assign these Terms; we may assign them without restriction
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control

Contact Information

For questions about these Terms, please contact us: